Altran

Information may not be reliable

Please Note: We will be closed to all services on July 4th !

Where can we take you today ?

ALTRAN provides dial-a-ride service for all your transportation needs. To help us better serve you, we have put together a ride guide to help passengers familiarize themselves with our service.
To better serve all passengers, we urge you to make reservations in advance. Same day call ins may not be able to get the scheduled time they request due to advance reservations.

Each time you board the bus you must pay a fare. Children two and under, when accompanied by an adult, ride free. If you need a personal care attendant, your attendant rides for free.
Getting A Ride
If you are in need of transportation, please call us 24 hours in advance to make a reservation. Calling ahead helps us to pick you up on time and to schedule rides.
When you call to reserve your ride we will need to know these specifics:

Your name and phone number
Your pick up address Your destination Time you need to be there Time you want to return Any special needs you have (walker, wheelchair, or have difficulty with steps)

When making a reservation, we urge you to schedule a time for your return trip.
Waiting until the last minute to schedule a return trip could result in a long wait.

Shoppers or riders with packages are limited to only what they can carry. Drivers may not have time to assist you with more.
Our drivers may assist the rider to safely enter or exit our vehicle, but the driver is not required to help the rider exit or enter a building. Passengers requiring assistance entering or exiting buildings may have a companion ride with them for free.
How do I get there on time?
It is the goal of ALTRAN to provide the greatest number of passengers with prompt, efficient, friendly service. The following are ways you may help us to better serve you:

Make reservations as early as possible
In order to ensure the vehicle will be on time for other passengers, the driver will not make unscheduled stops
Allow extra time to reach your destination.
Allow for time spent picking up and dropping off other passengers before reaching your destination.
Be prepared for delays due to bad weather and Road Construction

We strive to pick you up within 15 minutes of scheduled pick - up time, but bad weather or waiting for other riders may make us late. Please call us if we are more than fifteen minutes late. Likewise, we can only wait three minutes at your pick-up address and we may not be able to honk the horn, as your neighbors may object. Please be ready and watch for us! If the driver doesn’t see you, he/she may go on to the next stop, as waiting for you makes us late for other riders. The driver is required to collect a fare prior to departure. Please have exact change or ticket ready.

Please cancel at least thirty (30) minutes before your scheduled pick-up. If you do not cancel for a reserved ride it will result in a “no show”, which you will be expected to pay for on your next reserved trip.